Tktx store es (“We” or “Tktxstore.es”) is the operator of the website located at www.tktxstore.es (the “Website”). These Terms and Conditions (“Terms” or “Agreement”) govern your use of the Website and your purchase of products from Tkxstore.es (the “Products”)
OUR GENERAL CONDITIONS
These general terms and conditions contain:
- These general terms and conditions
- Information about us
- Place and ship orders
- Price and our products
- Payment
- Online returns
- Content and Website Ownership
1 These general terms and conditions
1.1 What these terms and conditions cover. These are the terms and conditions under which we supply products to you when you order via our Website www.tktxstore.es or by telephone via our customer service team.
1.2 The Website and Products are offered subject to your acceptance of this Agreement. These terms constitute a legally binding agreement between you and Tktxstore.es, and you should read them carefully. By agreeing to these terms, you also agree to the Tktxstore.es Privacy Policy, (3) Placing and shipping orders, (4) Price and our products, (5) Payment, (6) Online returns and (7) Content and property of the Website, each of which is expressly incorporated herein by reference.
1.3 This Agreement contains an arbitration agreement and a class action waiver that waives your right to a trial or jury trial or to participate in a class action. Arbitration is mandatory and the sole remedy for all disputes unless specified below or if you opt out. You must read this document in its entirety before accessing, using or purchasing any product through the Website.
1.4 All purchases made through the Website are subject to our acceptance. This means that we may refuse or cancel any transaction at our sole discretion and without liability to you or any third party. The Website does not accept orders from dealers, wholesalers or other customers who intend to resell items offered on the Website. Tktxstore.es expressly conditions the acceptance of your order on your acceptance of these terms and conditions and any additional terms and conditions provided to you on the website that apply to your purchase of certain products. By ordering Products through the Website, you agree to provide true, accurate, current and complete information. Tktxstore.es reserves the right, without prior notice, to discontinue or change specifications and prices of Products offered on and off the site without incurring any liability to you. Prices and availability are subject to change without notice and Tktxstore.es reserves the right to withdraw any offer to correct errors, inaccuracies or omissions.
1.5 The Privacy Policy and the Cookie Policy govern the use of personal information that you agree to communicate to Tktxstore.es on this website. Tktxstore.es may change its Privacy Policy and Cookie Policy at any time, as specified in this Agreement. The Tktxstore.es website is not intended for minors.
1.6 By accessing or using our Website, you represent that you are at least eighteen (18) years of age or the legal age of majority, whichever is greater, and that you agree to be bound by these Terms. You also agree to comply with all applicable local, state and national laws and regulations regarding your use of our Website. You further agree that you will at all times provide true, accurate, current and complete information (and updates thereto) when providing information to Tktxstore.es through the Website. You may use our Website only as permitted by this Agreement, and you will not use our Website or the Content for any commercial, political, obscene, illegal or inappropriate purpose. Tktxstore.es reserves the right, in our sole discretion, to terminate your access to our Website for any reason. If you register for an account on our Website, you may be required to provide an email address and password and there may be additional requirements specified by Tktxstore.es from time to time. You agree to accept all responsibility regarding your use of our website, including all activities that occur under your password (and related account access). You must notify Tktxstore.es immediately if you suspect or become aware of any loss, theft or unauthorized use of your password.
1.7 Hierbij wordt vermeld dat Tktxstore.es de eigenaar is van de merknaam Tktxstore.es en haar logo's. De gebruiker erkent de exclusieve rechten van Tktxstore.es op de merknaam Tktxstore.es en zal zich onthouden van elk gebruik hiervan en meer in het algemeen van inbreuk op de intellectuele eigendomsrechten vanTktxstore.es. Wij behouden ons het recht voor om schadevergoeding te eisen in geval van vervalsing en meer in het algemeen van inbreuk op haar intellectuele eigendomsrechten. Evenzo zal de bezoeker zich onthouden van inbreuk op eigendomsrechten, met name intellectuele eigendomsrechten, die mogelijk in het bezit zijn van een bedrijf in de groep waartoe Wij behoren. Tktxstore.es -partners zijn eigenaren van hun merknamen. Elk gebruik van de merknamen en/of logo's en/of enige andere inhoud is onderworpen aan de uitdrukkelijke toestemming van Tktxstore.es of de houder van de betreffende intellectuele eigendomsrechten.
1.8 Tktxstore.es accepts no responsibility for allergic reactions or adverse effects of any kind. Always read the ingredients and instructions carefully before use.
2 Information about us
2.1 We are Tktxstore.es and are located in Spain
Tktx Store Es is an online store, located in
Madrid, Spain
Email address: Contacto@tktxstore.es
2.2 You can contact us by calling our Customer Service, Monday to Sunday from 9:00 am to 10:00 pm except public holidays. You can also contact us via our Chat Customer Support or by sending us an email to contacto@tktxstore.es or by completing our contact form in the (contact) section of our Website.
2.3 How we can contact you. If we need to contact you, we will do so by telephone or by writing to you at the email address you provided to us when you placed your order. “Writing” includes emails, when we use the words “writing” or “written” in these terms it includes emails.
3 Place and ship orders
3.1 When you place an order for the first time, you can check in as a guest or open an account with us. If you place an order by telephone, we will collect the necessary information from you by telephone. Otherwise, all steps required to place an order are described on our Website.
3.2 Order confirmation. We will promptly confirm receipt of your order by sending a confirmation email, but this confirmation email does not constitute acceptance of your order.
3.3 Our acceptance of your order will take place when we email you and tell you that we have accepted it. At that moment a contract is concluded between you and us.
3.4 We will assign an order number to your order when we accept your order. It will help us if you can provide us with the order number when you contact us about your order.
3.5 If we are unable to accept your order, we will notify you in writing. This may be because the product is out of stock, because of unexpected limitations of our resources that we could not reasonably plan for, because we have identified an error in the price or description of the product, because we cannot meet the delivery deadline you specified, or if the order is deemed to be fraudulent or otherwise made in breach of these Terms and Conditions of Sale. In that case, you will be informed of this in Writing and we will not charge you for the product(s).
3.6 To ensure that your package is delivered correctly and that you receive your package within the timeframes we advertise, please ensure that your address is entered correctly and contains all relevant and/or required information. The use of correct abbreviations, house numbers, building or apartment numbers and route information (if applicable) is crucial for on-time delivery.
3.7 We take no responsibility for lost, misplaced or misdelivered shipments if the address details provided are incorrect at the time of purchase.
3.8 For international shipments, the goods are imported on behalf of the consignee/buyer. The consignee authorizes Tktxstore.es to import the goods on his behalf. Furthermore, the consignee/buyer agrees that Tktxstore.es may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes and duties in addition to the purchase price of the goods.
3.9 All orders are subject to processing times that are separate and distinct from the time it takes for a shipment to reach its destination. Depending on a number of factors, standard domestic and international orders may take up to 3 business days to process (excluding Saturdays, Sundays and holidays). After your payment has been authorized and verified, standard orders may take an additional 3 business days to process. This is an estimate only and does not include weekends or holidays.
3.10 Tktxstore.es is not responsible or liable for packages reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms have been delivered.
3.11 Packages that have not been delivered, but have been reported as delivered by the carrier, must be reported to our customer service by email within 10 working days of the delivery date. Tktxstore.es is not responsible or liable for missing packages that are not reported to us within the stated time frame. Any investigation into missing packages can usually take 2 to 8 weeks. Once the package has been declared missing, Tktxstore.es will refund you the full purchase price or offer you a new package.
3.12 Shipping costs are non-refundable. If you refuse shipments from www.tktxstore.es, you will be responsible for the original shipping costs, plus the cost of returning the package to us. This amount will be deducted from any credit provided.
4 Price and our products
4.1 The price of the product in euros (€) including VAT (and, unless otherwise stated on our Website or communicated to you by telephone, delivery charges) is the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
4.2 We will not provide VAT refund services. We do not offer a VAT refund service for orders placed on our Website or by telephone.
4.3 We will pass on changes to the VAT rate. If the VAT rate changes between your order date and the date we supply the product, we will adjust the VAT rate you pay, unless you have already paid for the product in full before the VAT rate change takes effect.
4.4 Products may vary slightly from their images. The images of the products on our website are for illustrative purposes only. Although every effort has been made to display the colors accurately, we cannot guarantee that a device's display of the colors will accurately reflect the color of the products. Your product may differ slightly from those images.
4.5 We will notify you by email once the Product(s) have been dispatched.
5 Payment
5.1 Payment must be made before the goods are dispatched to you. You will be charged once you have placed your order and it has been accepted by us, except for payments such as Klarna or other Afterpay payment services. You will be debited immediately as soon as we receive your order. If we do not accept your order, we will refund all payments received within 30 business days.
5.2 Payment error. If your payment cannot be processed for any reason (including, for example, payment termination, refusal by the card issuer), your order will be canceled and the contract with you will terminate immediately. We will inform you of this in writing.
5.3 If any order placed by you is deemed to be fraudulent or otherwise in breach of these Terms of Sale, the sale will be canceled immediately and, in the event that any monies have already been debited from you, will be refunded within 30 working days of such notice.
6 Online returns
6.1 Product(s) must be returned within 14 days of delivery date.
6.2 Product(s) must be returned in the original packaging and unopened.
6.3 All returns must include an order packing slip clearly indicating which Product(s) are being returned. If this is not completed correctly, there may be problems with the processing of your return.
6.4 We are not liable for return packages that may be lost or stolen during transport. Please retain your shipping receipt and/or returns tracking number when returning your returns.
6.5 Returns will be processed within 14 working days after your Product(s) have been delivered to us. The purchase amount will be refunded within this specified period.
6.6 Damaged, defective or incorrect Product(s) must be reported within 5 working days of delivery.
6.7 We cannot make changes to orders once they have been placed in our system. To ensure your package is delivered correctly, please ensure your address is entered correctly and contains all relevant information. The use of correct abbreviations, house numbers, building or apartment numbers and route information (if applicable) are crucial to guarantee delivery.
6.8 Returned Packages and Refused Packages. This can happen if (1) an address is invalid or information is missing, (2) the carrier is unable to deliver your package, or (3) the order is rejected by the customer at the time of delivery.
6.9 If you receive a damaged or incorrect Product, please contact our Customer Service. Once we receive your request, we will contact you to resolve and resolve the issue.
6.10 Reserved rights regarding returns. We reserve the right at any time to define and limit, refuse and/or reject customer returns only due to.
-An irregular or excessive return history with damaged or missing items;
-Potential fraudulent or criminal activity.
6.11 Product(s) with an offer must always be returned in full. If it has not been returned in full, we will inform you in writing in order to return the Product(s) in full with an offer. If a full return remains outstanding, the original price of the missing Product(s) will be charged. We will deduct this from the amount that is refunded. You can find the Product(s) offer on your invoice/purchase receipt.
6.12 Please ensure that you return your Product(s) to us lawfully in full accordance with our returns policy. We do not ship returned packages, refused packages or unlawfully returned Product(s).
-You must collect returned packages and refused packages or unlawfully returned Product(s) at the address known to you.
-We can return returned packages and refused packages or unlawfully returned Product(s). You are responsible for the original shipping charges, plus the cost of returning the package to us and the cost of returning the package to you.
-Returned packages and refused packages or unlawfully returned Product(s) can only be collected or returned after an agreement with us by email.
-Returned packages and refused packages or unlawfully returned Product(s) that have not been collected or returned after 30 days will be destroyed.
6.13 Returning product(s) is at your own expense. You are responsible for the shipping costs for returning your Product(s) to us.
6.14 We reserve the right not to issue a refund if you do not return in accordance with our returns policy.
7 Content and Website Ownership
7.1 www.tktxstore.es contains materials including, but not limited to, text, graphics, designs, photographs, videos, audio clips, graphics, button icons, graphics, advertising copy, URLs, technology, software and the general arrangement or " "look and feel " of such material, including copyrighted material, as well as trademarks, logos and service marks belonging to Tktxstore.es, its licensors, licensees or other third parties (collectively, the "Content"). The Website and the Content are owned by, licensed given to or controlled by Tktxstore.es, its licensors and certain other third parties, and all right, title, interest in and to the Content and the Website are owned by Tktxstore.es, its licensors or certain other third parties and are protected to the greatest extent possible by international copyright, trademark, trade dress, patent or other intellectual property rights and laws. By using the Website you do not acquire any ownership or intellectual property or other interest in any item or content on the Website. Subject to your agreement to and compliance with this Agreement, Tktxstore.es grants you a limited, non-exclusive, non-transferable, non-assignable, revocable license to access, view, display and use the Content on our Website for your own personal, non-commercial use only. You agree that Tktxstore.es may immediately and, without notice to you, suspend or discontinue the availability of our Website, the Content or the Products without any liability to you or any third party.
7.2 By submitting or posting any material or content to the Site ("User Generated Content"), you grant Tktxstore.es a perpetual, irrevocable, royalty-free, worldwide, royalty-free, sublicensable and transferable license to copy, publish, such translate, modify, reformat, create derivative works from, distribute, reproduce and sublicense any materials or portions of such materials. You represent, warrant and covenant that any User Generated Content you provide will not violate any law or the rights of any third party, and you have the full right to grant Tktxstore.es the license specified above. Tktxstore.es shall be entitled to use any User Generated Content without any obligation of confidentiality, attribution or compensation to you.